PRIVACY & COOKIE POLICY

Last updated: 28 March 2025

CITALENT ("we") values privacy and handles personal data with care. This privacy and cookie policy has been prepared in accordance with the General Data Protection Regulation (GDPR). It applies to all activities carried out by CITALENT and to the use of the CITALENT website (www.citalent.space).
This policy answers the following questions:

Who is CITALENT?
What personal data does CITALENT process?
What are the purposes of data processing and on what legal grounds?
What is the retention period of personal data?
Does CITALENT share personal data with third parties?
What are your rights?
Does CITALENT take appropriate technical and organisational measures to protect personal data?
Does CITALENT use cookies?
Can CITALENT make changes to this policy?


1. Who is CITALENT?
CITALENT BOUTIQUE TALENT MANAGEMENT & CONSULTANCY SL., registered at Avenida de la Condomina 8, 8C, 03016 Alicante/Alacant, Spain. NIF (VAT number): ESB56822257. NIE (Registration number): Z1516806-F. Contact person: Celeste Izelaar.

2. What personal data does CITALENT process?
CITALENT may process the following personal data:

First and last name
Chamber of Commerce number
Address and place of residence (private and/or business)
Telephone number (landline and/or mobile)
Social media account names
Email address
Payment details
Photos and videos in which individuals can be identified
IP address
Client number, quote number, invoice number

CITALENT does not process special categories of personal data (such as health information or religious beliefs). CITALENT does not intend to collect personal data from clients or website visitors under the age of 16, though this cannot always be verified.

3. What are the purposes of data processing and on what legal grounds?
Contact: You have contacted CITALENT by phone, email, social media, or via the contact form on the website.

Legal basis: Legitimate interest
Retention period: Indefinite, but no longer than necessary

Scheduling appointments: Appointments are scheduled via Calendly for introductory calls, creative consults, or brainstorm sessions.

Legal basis: Necessary for the performance of the agreement
Retention period: Indefinite, but no longer than necessary

Preparing quotes and agreements: In order to submit an offer and subsequently record arrangements in an agreement.

Legal basis: Necessary for the performance of the agreement
Retention period: Indefinite, but no longer than necessary

Invoicing and financial administration: In order to send and complete payments.

Legal basis: Necessary for the performance of the agreement and a legal obligation
Retention period: Seven years

Reviews: CITALENT may ask you to write a review, which may be published on the website and/or social media channels.

4. What is the retention period of personal data?
CITALENT will not retain your personal data longer than necessary for the provision of services. Communications (emails, social media messages, WhatsApp) are retained for at least five years due to the statutory limitation period for claims. Invoice data is retained for seven years in accordance with the statutory record-keeping obligation. Reviews will be removed promptly upon request.

5. Does CITALENT share personal data with third parties?
CITALENT only shares personal data with third parties where legally required or necessary for business operations. Third parties with whom your data may be shared include:

Payment services
Delivery services
Accountant
Calendly
Canva
Third parties engaged to perform the agreement
Postal services
Mail server
Government bodies (Tax Authority, UWV)
Telephone services
Website hosting and software providers

CITALENT does not sell your data to third parties. Personal data is generally not shared with parties outside the European Economic Area (EEA). If this is necessary, it is only done where an adequate level of protection is in place. There is no automated decision-making in CITALENT's services.

6. What are your rights?
Right of access: You have the right to request a copy of your personal data along with information about how it is processed.
Right to object: You have the right to object to the processing of your personal data if you disagree with the way it is being processed.
Right to withdraw consent: You have the right to withdraw any consent you have given for the processing of your personal data.
Right to erasure: You can request that CITALENT delete your personal data. This request may not always be granted, as some data must be retained for legal purposes.
Right to rectification: You have the right to have your personal data corrected if it is inaccurate or incomplete.
Right to data portability: You have the right to receive the personal data that CITALENT holds about you, so that you can transfer it to another party. CITALENT can also transfer this data directly to another party upon request.
Right to lodge a complaint: You have the right to lodge a complaint about the processing of your personal data with the Dutch Data Protection Authority (www.autoriteitpersoonsgegevens.nl).
To exercise any of the above rights, please contact CITALENT via the contact form on the website.

7. How does CITALENT protect your personal data?
CITALENT handles personal data with care and takes appropriate technical and organisational measures to protect it. For example, CITALENT's email is protected with two-factor authentication, no copies of your personal data are made unnecessarily, and all CITALENT devices are always password protected.

8. Does CITALENT use cookies?
What are cookies?
The CITALENT website uses cookies. Cookies are small text files in which information is stored. They allow CITALENT to see when you visit the website and help ensure it works optimally. Cookies are safe to use and cannot be used to identify you personally.
Do I need to give consent for cookies?
To use cookies, CITALENT requires your consent. When you visit the website, you will see a pop-up message explaining cookies and asking for your permission. By accepting this message, you give consent for the use of cookies.
Can I refuse or delete cookies?
You can disable cookies via your internet browser, though this may affect how the website functions. You can also delete cookies entirely. More information on how to do this can be found in your browser's Help section.
What types of cookies does CITALENT use?

Session cookies: Temporarily stored during a browsing session and deleted when the browser is closed.
Persistent cookies: Stored on your device for a set period and not deleted when the browser is closed. Used to recognise returning visitors and save preferences.
Third-party cookies: Set by other online services that provide content on the pages you visit, such as analytics companies.
Analytical cookies: Google Analytics collects information about how often visitors access the website, which pages are visited, and so on. This data is used to improve the website and services. Google Analytics collects your IP address rather than your name or other identifying information. The data collected is not combined with other personal data. Google's use of this information is governed by the Google Analytics Terms of Service and Google's Privacy Policy.


9. Can CITALENT make changes to this policy?
CITALENT reserves the right to amend this privacy and cookie policy unilaterally. We recommend checking this policy regularly. The most recent version is always available on the website. If any changes significantly affect the processing of your personal data, CITALENT will notify you.
For questions or comments about this policy, please contact us via the contact form on the website.
This privacy and cookie policy was last updated on 28 March 2025.